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Lena and your account

Yes, during early access. When you set up your school, the plan shows NGN 0 for one year, and you don’t need a card. It won’t be free forever. Lena will tell you before billing starts.
No. Students never pay for Lena.
No. One email and password work in Lena for Schools, Lena for Teachers and Lena for Students, and at every school you belong to. See schools and profiles.
Yes, for everything. Open the app’s address in your phone’s browser. You can add any of the apps to your home screen so it opens like any other app. See Lena on your phone.
Yes, for a lot. All three apps open offline with your current courses. Students can keep answering a quiz or exam they’ve started, and hand in assignments, quizzes and exams: Lena sends them when you’re back online. Teachers and admins can look at what’s saved, but changing anything needs a connection. See offline.
Not yet. There are no parent accounts.

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For students

Choose Enrol, then tick courses you’re eligible for, or choose Enter code and type the code your lecturer shared. You’re in straight away. See join a course.
No. Once you submit, you can’t change it or submit again. Check everything before you choose Submit. See assignments.
Only a practice quiz. A graded quiz, and every exam, has one attempt. See quizzes.
Your lecturer hasn’t released them yet. Some quizzes and exams release results by themselves when the quiz closes or the exam ends. Practice quiz scores show straight away.
Every published assignment, quiz and exam counts towards your total. Anything you haven’t handed in, or that hasn’t been released yet, counts as 0 until it’s scored. Open a course in Grades to see “Missing work”. See grades.
Your exam isn’t submitted, but you have to wait before you can carry on, and the timer keeps running. The wait gets longer each time you leave. See exams.

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For teachers

It’s still a draft, or they aren’t in a group allowed to join. In the course’s Settings tab, set Who can join and how much assignments, quizzes and exams are worth, then publish it. See publish a course.
It’s still a draft. Add at least one question and choose Publish. Students can take it from its start time. An exam also needs Approve after Publish. See quizzes and exams.
Releasing an assignment’s grades gives 0 to everyone who handed nothing in, and closes the assignment. See grading and releasing.
No. Once published, it can’t be changed, so every student sees the same thing. You can choose Extend deadline on its page, or choose ⋮ → Duplicate (Duplicate quiz for a quiz) to make a new draft copy.
Students add themselves. Students in the groups under Who can join can pick the course from their list. To let anyone else at your school in, share the entry code: open the course, choose ⋮ → Copy entry code. Anyone with the code can join while the course is accepting new students. See join a course.
Lena’s team switches it on for each school. Until then, choose Request access where you see “Lena Agent isn’t on for your school”. See Lena Agent.

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For schools

No. You choose University, K-12 or Other when you create the school, and you can’t change it later. Choose the one that fits best. See words your school uses.
Straight after importing, choose Download sign-in details. You get a PDF with every student’s sign-in details. You can only download it then, so keep it safe and give each student their own details privately. See import students.
Still stuck? See troubleshooting or contact support.