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One Lena account works in Lena for Schools, Lena for Teachers and Lena for Students. Every app starts at the same “Welcome to Lena” page. You sign in and create your account from there.
The Welcome to Lena page with an Email address field, a Continue button and an I'm a student link

Enter your email and choose Continue. Lena works out whether you have an account.

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Create an account

1

Enter your email

Open your app (see which app to open), enter your Email address, and choose Continue. If the email has no account yet, Lena emails you a 6-digit code.
2

Enter the code

On “Check your email”, type the code. Lena checks it as soon as you type the sixth digit.
3

Set up your profile

On “Create your account”, enter your First name, Last name and a Password, then choose Create account.
4

Choose or join a school

You land on your list of schools. A new account has none yet, so add one: see schools and profiles. To start a brand-new school, see create your school.

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Sign in

Enter your Email address, choose Continue, enter your Password, and choose Continue again. You go to the page you were heading to, or to your list of schools. Forgotten your password? See below.

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The code

  • It’s 6 digits, sent to the email you entered.
  • Can’t find it? Check your spam or junk folder before you ask again.
  • If it doesn’t work, choose Resend under the code boxes for a new one. Resend appears after a short countdown.

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Password rules

A checklist under the password field ticks off each rule as you type:
  • Minimum of 8 characters
  • Uppercase letters
  • Lowercase letters
  • At least a number or symbol
Lena also turns down a password that’s too like your name or email, one that’s very common, or one made only of numbers.

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Forgot your password

1

Ask for a code

Enter your email and choose Continue. On the password step, choose Forgot password?, then Send code.
2

Enter the code

Type the 6-digit code from your email.
3

Set a new password

Enter a New password and Confirm password, then choose Reset password. Use a password you haven’t used before. Lena signs you out on every other phone and computer, then takes you back to sign in with the new password.

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If your school added you

If your school added you from a spreadsheet, it gives you your sign-in details: your email and a first password. Sign in with them, then change your password straight away in Settings → Account → Change password (see settings). Keep your sign-in details to yourself. If your school invited you on your own instead, your sign-in details come by email.

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Sign out

Open the account menu (your picture, top right) and choose Log out, then Sign out to confirm. You can also sign out from Settings → Account. Signing out also stops push notifications on that device, and removes your Lena data from it. If something you did offline hasn’t been sent yet, Lena warns you first, for example “2 changes haven’t synced”. Choose Stay signed in and it goes when you’re back online. Sign out anyway deletes it.

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Troubleshooting

The password doesn’t match this email. Check Caps Lock, or choose Forgot password? to set a new one. If your school imported you, use the first password from the sign-in details it gave you.
The code is wrong or out of date. Use the code in the newest email from Lena, or choose Resend for a new one.
Check your spam and junk folders. Then check the email address on the “Check your email” page. If it’s wrong, choose Back and enter it again. If it’s right, choose Resend once the countdown ends.
You asked for too many codes, or tried to sign in too many times, in a short while. Wait as long as the message says, then try again. If a recent code is already in your inbox, try that one first.
One of the checklist items is still unticked. Add what it asks for: 8 characters, an uppercase letter, a lowercase letter, and a number or symbol.
Your password ticks every checklist item, but it’s still too easy to guess. Choose one that isn’t like your name or email, isn’t a well-known password, and has letters in it.
New password and Confirm password must be the same. Type them again.
Refreshing the page during sign-in takes you back to “Welcome to Lena”. Enter your email again, and don’t refresh until you’re signed in.
Lena couldn’t finish the step, often because your connection dropped. Check you’re online and try again. If it keeps happening, contact support.

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Next

Schools and profiles

Join a school, choose one, and switch between them.

Settings

Change your password, email and preferences.