What’s in each app
- Students
- Teachers
- School admins
Your profile
Change your name, username or picture in Profile, then choose Save changes. Your profile is the same at every school.Change your email
1
Start the change
In Profile, next to Email, choose Change.
2
Enter the new email and your password
Enter your New email and Current password, then choose Send code. Lena sends a code to the new email.
3
Confirm with the code
Enter the 6-digit code and choose Confirm change. You’ll see “Email updated”. Sign in with the new email from
now on.
Change your password
Go to Account and choose Change password. Enter your Current password, a New password and Confirm new password, then choose Update password. The new one follows the password rules. Lena then signs you out on your other phones and computers. You stay signed in on this one.Preferences
Preferences apply only on the device where you set them. Set them again on each device you use.- Timezone: the time zone Lena shows dates and times in. Default follows your device.
- Default calendar view: whether the calendar opens on Day, Week or Month (Month to start with).
- Pass mark (students): grades below it are flagged “At risk” on your Grades page. Choose from 40% to 80%; it starts at 70%. It’s your own guide, not your school’s rule.
- Lena Agent suggestions (teachers): whether to show Lena Agent when your school hasn’t turned it on.
Storage on this device
In Preferences, under Storage, Storage used shows how much space Lena takes up on this device.- If a file or picture looks out of date, choose Clear cache. Lena fetches it again. Everything else catches up by itself once you’re online.
- To free up space, choose Clear saved data (teachers) or Delete offline data (students). Files you’ve opened will need a connection until you open them again. Your courses stay, and so does any work waiting to send.
Delete your account
Go to Account → Delete account and confirm with your password. This permanently deletes your account and its data at every school, and it can’t be undone. A teacher who owns a running course is asked to give it to another teacher, or end it, first. To leave one school but keep your account, see leave a school.Troubleshooting
“That’s already your email. Enter a different one.”
“That’s already your email. Enter a different one.”
The new email is the one you already use. Enter a different address.
“That email is already in use. Try another.”
“That email is already in use. Try another.”
Another Lena account has that email. If it’s an old account of yours, sign in to it instead, or use another address.
“Old password does not match” or “That password is incorrect.”
“Old password does not match” or “That password is incorrect.”
The Current password is wrong. If you’ve forgotten it, sign out and use Forgot
password?.
“That code didn’t work. Please try again.”
“That code didn’t work. Please try again.”
The code is wrong or out of date. Choose Resend code, then use the code in the newest email.
“Passwords don’t match.”
“Passwords don’t match.”
New password and Confirm new password must be the same.
Lena won’t accept my new password
Lena won’t accept my new password
Make sure every item on the checklist is ticked, and that the password isn’t like your name or email, a very common
one, or only numbers. See password rules.
Next
Notifications
Turn on push, and choose what you’re told about.
Schools and profiles
Switch school, or leave one.