Skip to main content
Email or WhatsApp Lena’s support team. Before you write, check troubleshooting and the FAQ. The answer may already be there.

Email

support@lena.africa

WhatsApp

+234 803 973 6589
You can also get help from inside any app: open the account menu (your picture, top right) and choose Support. Contact support starts an email to us, and Help center brings you back here.
For questions about your school itself, such as which course to join, your matric number or your timetable, ask your school or your lecturer. Lena’s team can’t change a school’s records.

​
What to put in your message

The more of these you include, the faster we can help:
  • The app: Lena for Schools, Lena for Teachers or Lena for Students.
  • Your school, and the course, assignment or quiz it’s about.
  • What you did, step by step, and what happened. Quote any message exactly as it appears.
  • When it happened, and the device and browser (for example, “Chrome on an Android phone”).
  • A screenshot, if you can take one.
Don’t send your password. Lena’s team never needs it.

​
Send feedback from the app

1

Open Send feedback

Open the account menu (your picture, top right) and choose Send feedback.
2

Choose what it is

Under What is it?, choose Bug report, Feature idea, User feedback or Question.
3

Write it and send

Write your Message and choose Send. You’ll see “Thanks, we’ve got it”.
Lena’s team can see which app and page you sent it from, so you don’t need to say.

​
Report a problem from the error screen

If a page breaks, you’ll see “Something went wrong” with Try again and Report issue.
  1. Choose Report issue.
  2. If you like, say what you were doing under What were you doing?.
  3. Choose Send report.
  4. Choose Try again. If the page still won’t load, email us.

​
Next

Troubleshooting

The common messages, and what to do about each.

What’s new

What changed in the latest release.