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Each teacher can use Lena Agent up to a daily allowance. This page covers the allowance, how a school gets the agent, how your data is handled, and what to do when something goes wrong.

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Your daily allowance

Each teacher has a share of the agent to use each day. The ring under the message box shows how much of today’s share you’ve used, as a percentage. Choose it to see “Agent use today”: how much is used and left, and when it resets.
  • Bigger tasks use more. Making a quiz or setting up a course uses more than a quick question.
  • It resets once a day. Choose the ring to see when, on your own clock.
  • At 80% you’ll see “You’re running low.” Save what’s left for the tasks that matter.
  • When it’s used up, the message box shows “You’ve reached today’s agent limit. It resets at …”. Your draft stays in the box, ready to send after the reset.
  • Suggest with AI in the rubric grading form has its own allowance, separate from the agent’s.
  • The daily brief is free. Only the chats its buttons start count.

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When the agent is paused

Sometimes the agent is paused for everyone. Your chats are safe, and the message box keeps your draft.
  • Until a set time. “The agent is paused to stay within Lena’s AI budget for the month. It’s back …”. It comes back at the time shown. A pause doesn’t use any of your allowance.
  • While Lena’s team fixes a problem. “The agent is paused while Lena’s team fixes a problem. Your chats are safe. Try again later.”

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If your school doesn’t have it yet

Lena’s team switches Lena Agent on for a school. Until then, Agent in the sidebar and the AI buttons in the app show a lock, with the tooltip “Not enabled for your school”.
1

Open the locked agent

Choose Agent (or any locked AI button). You see “Lena Agent isn’t on for your school” and “Lena Agent does the routine work in your courses, and you check it.”
2

See what it does

Choose Learn more for a list of what it can do for your school.
3

Ask for it

Choose Request access. The screen then says “Requested on …. We’ll be in touch.” One request covers your whole school.
When Lena’s team switches it on, your school’s owner and teachers get an email, and the app says “Lena Agent is on for your school now.” with Open Lena Agent. If you’d rather not see the locked agent at all, tick Don’t show this again. To bring it back, turn on Lena Agent suggestions in Settings → Preferences. School leaders: see Lena Agent for your school.

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Privacy

  • What you send isn’t used to train AI. Lena only uses AI services that don’t keep a copy of your requests or learn from them.
  • It sees what you can see. The agent works as you, in the school you have open. It reaches only the courses and records you could open yourself.
  • Your chats are yours. They’re saved to your account so they follow you to other devices, and only you can open them. Deleting a chat removes it everywhere straight away. A chat you haven’t used for six months is deleted.
  • Lena’s records leave out what you wrote. Lena keeps a record of how the agent is used, such as which steps ran and whether they worked. It never includes what you or the agent wrote, and it doesn’t name you.
  • Ratings are just ratings. Good response and Bad response send Lena’s team the rating only, not your chat.

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Offline

You can type to the agent with no connection. Your message waits on your device, under “Not sent yet. It will go when you’re back online.”, and goes when you reconnect, in the order you wrote. The agent only works once it’s sent. Approvals need a connection. If you approved a card while offline, nothing ran: the agent asks again when you’re back.

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Troubleshooting

Still stuck? Contact support.

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Next

Approvals and safety

What the agent does on its own, and what it asks first.

What it can do

Tasks it handles, and prompts to try.