Attach a file from your computer
1
Open the attach menu
Choose + (Attach files) under the message box, then Upload from your computer. You can also drag files
onto the message box, or paste them in.
2
Choose up to five files
Pick the files. Each one shows as a small tag above the message box. To take one off before you send, choose the
× on its tag.
3
Say what to do with them
Write your request, such as “Make a 10-question multiple-choice quiz from this PDF”, and choose Send. The files
go with your message.
What it can read
- Up to 5 files a message, each under 10 MB.
- Older Office files (
.doc,.xls,.ppt) can’t be read. Open them and save as.docx,.xlsxor.pptxfirst. - Scanned PDFs take longer to read than typed ones.
- Long documents take longer too. If you only need one chapter or week, say which.
- Photos can’t be attached in the chat. To turn a photo of a marking scheme into a rubric, use Import from photo in the rubric editor.
Use a course’s study materials
You don’t need to download and re-attach what’s already in a course.1
Open the attach menu
Choose + (Attach files).
2
Choose the course
If the chat isn’t narrowed to a course yet, the menu lists your courses: “Choose a course to attach one of its study
materials.” Picking one also sets the chat’s course.
3
Choose the material
The menu shows the course’s study materials the agent can read, with their sizes. Search by name if the list is
long. A material already in the message says Attached.
Save an attached file to a course
Attached a file the class should have too? Ask: “Save this PDF as a study material in PSY 101, in the Week 3 folder.” The agent adds it to the course’s study materials. It only saves files you’ve attached, and it never deletes any.Troubleshooting
“… is too large. A file must be under 10 MB.”
“… is too large. A file must be under 10 MB.”
Make the file smaller, for example by saving a PDF at a lower quality, or split it into parts and attach the part
you need.
“Up to 5 files a message.”
“Up to 5 files a message.”
Send five, then attach the rest in your next message.
“… is an older Office file the agent can’t read.”
“… is an older Office file the agent can’t read.”
Open it in Word, Excel or PowerPoint, save it in the newer format (
.docx, .xlsx or .pptx), and attach that.“… is password protected, so Lena can’t check it.”
“… is password protected, so Lena can’t check it.”
Remove the password, save the file, and attach it again.
“… contains scripts, and Lena doesn’t accept those in a PDF.”
“… contains scripts, and Lena doesn’t accept those in a PDF.”
Print the PDF to a new PDF (choose Save as PDF in the print dialog) and attach the new file.
“… doesn’t look like a … file. It may be damaged or renamed.”
“… doesn’t look like a … file. It may be damaged or renamed.”
The file’s contents don’t match its name. Open it on your computer and save it again in the right format.
“… is empty.”
“… is empty.”
The file has nothing in it. Check you picked the right one.
Send is greyed out
Send is greyed out
Hover over Send to see why. “Uploading the files” means wait a moment. “Remove the file that couldn’t be
attached” means one file has a problem: remove its tag, then send.
Next
Prompts to try
Requests that work well with an attached file.
Study materials
Upload and organise a course’s materials yourself.