> ## Documentation Index
> Fetch the complete documentation index at: https://support.lena.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Reach Lena’s support team by email or WhatsApp, send feedback from the apps, and report a problem.

Email or WhatsApp Lena's support team. Before you write, check [troubleshooting](https://support.lena.africa/help/troubleshooting.md) and the
[FAQ](https://support.lena.africa/help/faq.md). The answer may already be there.

> [card] [Email](mailto:support@lena.africa)
>
> [support@lena.africa](mailto:support@lena.africa)

> [card] [WhatsApp](https://wa.me/2348039736589)
>
> +234 803 973 6589

You can also get help from inside any app: open the account menu (your picture, top right) and choose **Support**.
**Contact support** starts an email to us, and **Help center** brings you back here.

> [!NOTE]
>
> For questions about your school itself, such as which course to join, your matric number or your timetable, ask your
> school or your lecturer. Lena's team can't change a school's records.

## What to put in your message

The more of these you include, the faster we can help:

* **The app**: Lena for Schools, Lena for Teachers or Lena for Students.
* **Your school**, and the course, assignment or quiz it's about.
* **What you did**, step by step, and **what happened**. Quote any message exactly as it appears.
* **When** it happened, and the device and browser (for example, "Chrome on an Android phone").
* **A screenshot**, if you can take one.

Don't send your password. Lena's team never needs it.

## Send feedback from the app

**1. Open Send feedback**

Open the account menu (your picture, top right) and choose **Send feedback**.

**2. Choose what it is**

Under **What is it?**, choose **Bug report**, **Feature idea**, **User feedback** or **Question**.

**3. Write it and send**

Write your **Message** and choose **Send**. You'll see "Thanks, we've got it".

Lena's team can see which app and page you sent it from, so you don't need to say.

## Report a problem from the error screen

If a page breaks, you'll see "Something went wrong" with **Try again** and **Report issue**.

1. Choose **Report issue**.
2. If you like, say what you were doing under **What were you doing?**.
3. Choose **Send report**.
4. Choose **Try again**. If the page still won't load, email us.

## Next

> [card] [Troubleshooting](https://support.lena.africa/help/troubleshooting.md)
>
> The common messages, and what to do about each.

> [card] [What’s new](https://lena.africa/changelog)
>
> What changed in the latest release.


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